Processing Time: Once your order is placed and payment is verified, we require a certain amount of time to process your order. This includes picking, packing, and preparing your items for shipment. The processing time may vary depending on the volume of orders we receive but is typically within 2-3 business days.

Delivery Time: We take pride in offering our customers a reliable and efficient shipping service. Currently, we provide a single shipping option, which is standard shipping. The estimated delivery time for standard shipping typically ranges from 7 to 15 business days.
Due to global supply chain challenges, shipping times could be longer than usual.

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.

If the item(s) are not to your liking you can always return them within 30 days

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, there can sometimes be delays in the delivery of an order. You can check the status of your order via this link: Check order

Are you not satisfied with your order? We are very sorry and would like to hear what we can do to make you satisfied. Send an email to support@fennela-london.com and we will see how we can solve the problem as soon as possible!

We accept payments from major credit card companies such as Visa and Mastercard. We also offer options for Paypal. We are continuously working to enhance our payment options and plan to introduce more secure methods in the near future.

You can read our shipping policy here!

You can read our return policy here!

Free shipping on all orders.

Return costs may vary depending on your location and the reason for the return. We advise using a tracked shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return costs are non-refundable. For more details on return shipping and costs, please refer to our return policy or contact our customer support team.

We use a return period of 30 days during which the customer may return his or her package. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

You can contact us through our "Get Support" page! We will be happy to assist you.